Faqs

Faqs

March 24, 2021 2025-09-26 9:33

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

1. Where is Yunhe Yebo Hotel (Shanghai Wildlife Park Branch) located?

Answer: Located at No. 468 Xuanzhong Road, Pudong New Area, Shanghai, China, just a 5-minute walk from the main entrance of Shanghai Wildlife Park. It’s easily accessible via Metro Line 16 (Xuanzhong Road Station) and a 15-minute drive from Shanghai Pudong International Airport (PVG).

 

 

2. How far is the hotel from Shanghai Wildlife Park?

Answer: Only 5 minutes on foot (approx. 400 meters). The hotel is directly adjacent to the park’s main entrance — perfect for early morning animal encounters or late-night strolls.

 

 

3. Does the hotel offer free parking?

Answer: Yes! Complimentary private parking is available for all guests — a rare and valuable amenity in central Shanghai.

 

 

4. Is there free Wi-Fi in the rooms and common areas?

Answer: Absolutely. High-speed, unlimited Wi-Fi (1Gbps+) is provided free of charge throughout all guest rooms, the business lounge, meeting rooms, and public areas — ideal for streaming, video calls, and remote work.

 

 

5. What time is check-in and check-out?

Answer: Standard check-in is at 14:00 (2:00 PM) and check-out is at 12:00 (noon). Early check-in or late check-out may be available upon request and subject to availability.

 

 

6. Does Yunhe Yebo Hotel offer airport transfers?

Answer: Yes. The hotel offers private airport shuttle services to and from Shanghai Pudong International Airport (PVG) for an additional fee. Bookings can be made in advance via phone or email. Complimentary shuttle to Metro Line 16 is also available.

 

 

7. Is the hotel family-friendly? Are cribs or extra beds available?

Answer: Yes! The hotel is highly rated by families. Cribs, high chairs, and child-friendly toiletries are provided free of charge. Extra beds or rollaway beds can be arranged for children or additional guests (subject to room type and availability).

 

 

8. Does the hotel have a restaurant or breakfast included?

Answer: Yes. The hotel features an on-site restaurant serving a complimentary gourmet breakfast buffet daily from 6:30 AM to 10:30 AM. The menu includes Shanghainese specialties, fresh dumplings, congee, Western options, organic yogurt, and freshly brewed coffee.

 

 

9. Are pets allowed at the hotel?

Answer: Yes! Yunhe Yebo is pet-friendly. Small pets (under 10kg) are welcome with a nominal, one-time cleaning fee. Please notify the hotel in advance when booking.

 

 

10. Does the hotel have meeting rooms or business facilities?

Answer: Yes. The hotel offers three soundproof, tech-equipped meeting rooms (for 4–30 guests), a 24/7 executive business lounge with printing, high-speed Wi-Fi, and ergonomic workstations, plus a dedicated business concierge for document services and local arrangements.

 

 

11. Can I host a small corporate event or team-building activity here?

Answer: Absolutely. The hotel specializes in intimate corporate retreats, team-building workshops, and client dinners. We offer customizable packages including meeting rooms, catering, guided wildlife park tours, and even yoga sessions in the garden.

 

 

12. Is the hotel suitable for solo travelers or business travelers?

Answer: Extremely. With quiet rooms, 24/7 lounge access, reliable Wi-Fi, and proximity to Lujiazui and PVG Airport, it’s a favorite among solo professionals seeking peace without sacrificing convenience. Many guests return monthly for work trips.

 

 

13. Does the hotel have a swimming pool or spa?

Answer: While there is no swimming pool, the hotel features a serene indoor garden lounge, aromatherapy massage services (bookable in-room or at the lounge), and complimentary morning yoga sessions on weekends — designed for mindful relaxation.

 

 

14. What languages do the staff speak?

Answer: Our front desk and concierge team are fluent in Mandarin and English. Several team members also speak basic Japanese and Korean, making communication smooth for international guests.

 

 

15. Is breakfast included in the room rate?

Answer: Yes. A complimentary deluxe breakfast buffet is included in all room rates. No extra charge — even for guests booking through third-party platforms like Trip.com or Agoda.

 

 

16. How do I get to Lujiazui Financial District or the Bund from the hotel?

Answer: Take Metro Line 16 from Xuanzhong Road Station (7-minute walk) to Lujiazui Station in 20 minutes. To reach the Bund, transfer to Line 2 at Longyang Road — total travel time: approx. 35 minutes. Taxis or hotel shuttle also available.

 

 

17. Can I book a room with a view of the garden or wildlife park?

Answer: Yes! Request a “Garden View” or “Wildlife Park View” room when booking. These rooms feature private balconies overlooking the hotel’s tranquil landscaped gardens or distant views of the park’s greenery — highly recommended for photography and peace.

 

 

18. Is there a 24-hour front desk?

Answer: Yes. Our 24/7 front desk and concierge team are always available to assist with check-in/out, luggage storage, local recommendations, taxi bookings, and emergency needs.

 

 

19. How do I contact the hotel for reservations or special requests?

Answer:
📞 Phone: +86-21-58058999-0
🌐 Website: https://yunheyebohotelxuanzhong.com/contact-us
We respond within 1 hour during business hours and within 4 hours outside of peak times.

 

 

20. Does the hotel accept credit cards, Alipay, or WeChat Pay?

Answer: Yes! We accept all major credit cards (Visa, Mastercard, American Express), as well as Alipay and WeChat Pay — making payment seamless for both international and local guests. Cash is also accepted.

 

 

💡 Pro Tip:

For the best experience, book directly through the hotel’s official website to receive:

  • Guaranteed best price
  • Free room upgrade (subject to availability)
  • Complimentary welcome drink
  • Priority early check-in / late check-out
 

 

Yunhe Yebo Hotel (Shanghai Wildlife Park Branch)
📍 No. 468 Xuanzhong Road, Pudong New Area, Shanghai, China
📞 +86-21-58058999-0 | 🌐 https://yunheyebohotelxuanzhong.com

 

“Where the wild meets the wise — a sanctuary in the heart of Shanghai.”

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